Mortgage Services

Your mortgage is one of the most significant financial commitments you’ll make, and we’re here to support you every step of the way. As one of the largest mortgage servicers in the country, Colonial’s Mortgage Servicing Division is dedicated to managing your loan account with care and expertise. Whether you have questions about your mortgage, are navigating financial hardships, or are exploring opportunities like refinancing and insurance services, our team is ready to help. Thank you for choosing Colonial for your homeownership journey.

We’re rated five stars by BauerFinancial Inc. as one of the strongest financial institutions in the country, and accredited with an A+ rating from the Better Business Bureau. You can count on Mortgage Services to provide you with the expertise and excellence you have come to expect from your mortgage servicer. ​Colonial is also a multiple recipient of the Fannie Mae STAR™ Performer in General Servicing, which recognizes those who have demonstrated best practices in a number of servicing categories.

Below are some FAQs about Mortgage Servicing:

​​​​​​Frequently Asked Questions

Mortgage Servicing is the day-to-day management of your mortgage account. Your mortgage servicer collects your mortgage payments each month, sends you monthly statements and is who you contact should you have any questions about your current mortgage. If you have an escrow account with your loan, your servicer also collects property taxes and insurance, and ensures those dues are paid at the end of each year.

  • To register your mortgage account, make a mortgage payment, view mortgage account details or to send a secure message to our Customer Relations team, please visit ServiceHomeLoan.com.
  • To make a payment by phone or to speak with a Customer Relations representative, please call 800-937-6002 between 8 a.m. and 5 p.m. CDT. You may also use our automated voice response system to obtain loan information and make payments.
  • To contact our Loan Counseling Department, please call 800-937-6303 between the hours of 8 a.m. and 5 p.m. CDT.

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See What our Customers Are Saying

Read feedback from real Colonial customers and see how we’re enhancing their banking experience with exceptional service and personalized solutions.

“All the ladies at Colonial in Colleyville are friendly, caring, and service friendly. I highly recommend this bank!”

Ruth E.

“It is so refreshing to be a customer of a business that is so concerned with customer service. From someone answering the phone and not getting a phone tree, to being greeted at the front door, to employees truly there for you. I highly recommend Colonial Savings.”

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Colonial Routing #: 311972238.
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