Welcome to a New Mortgage Servicing Experience!

We are thrilled to announce that we are upgrading our Mortgage Servicing Technology to enhance the overall customer experience, while providing improved customer-focused self-service options.

About the New Mortgage Servicing Options


New Mobile Application – Our new mobile application solution for Apple and Android users is designed specifically for YOU! Soon you will be able to easily view information in real time, make informed decisions to plan for lifestyle changes and more - all conveniently from your mobile device.

 

Enhanced Online Services – Our interactive online web service provides convenient access to personalized and up-to-date information about your mortgage and home. You will soon be able to manage your mortgage payments and view escrow information in real time, along with several other self-service features all from one location.

Key Features Include:

  • A state of the art mobile app, available on both Apple and Android devices.

  • Access to convenient and personalized up-to-date information about your mortgage loan and home.

  • The ability to make and manage payments easier than ever before

  • View real-time escrow information at your fingertips

  • Easy-to-use self service tools

  • And much, much more! 
     

​​​​​​Frequently Asked Questions

  • Will I need to register a new account to access my mortgage servicing information? Yes. After April 3, 2024 when you visit www.ServiceHomeLoan.com, you will need to create a new user profile. To do so, you will need the following: Last name (As it appears on your loan), full social security number and property zip code.
  • Where do I go to register my new account? To register your new account, please visit www.ServiceHomeLoan.com and click the Register Your Account button. Click here to view a step-by-step guide on How To Register a New Account.
  • Will I use the same user name and password as my previous Mortgage Services Account? That depends. You can register using the same username, if it’s available. Your new password must meet the password security requirements. (Passwords must contain a minimum of 8 characters, one uppercase letter, one lowercase letter, one number, one special character and must not contain your username).
  • Who do I contact if I am experiencing issues? Please contact our Customer Relations team at: 800-937-6002 or send us a secure message.
  • Will I have to re-enroll in Autopay? No. Your current Autopay setup will remain in effect. No action is required.
  • Will there be any changes to my taxes/insurance escrow? No. Your escrow account will not change. We will continue to service your loan as normal.
  • Is Colonial/Mortgage Services still my Loan Servicer? Yes, Colonial will remain your trusted mortgage servicer! We are excited to bring you an even better overall mortgage servicing experience.
  • Will I still have access to my prior year 1098 tax information? Yes, you will be able to view and download your 1098 statement by clicking on the Documents icon after logging into your account.
  • How do I see my current amortization schedule? After logging into your account, click on the My Loan icon from your Mortgage Services Dashboard. From there, you will have the option to view your amortization schedule, download or print at your convenience.
  • How do I make a payment? After logging in, click on the Payment icon from your Mortgage Services Dashboard. You will be able to make a regular monthly payment or pay additional amounts, if applicable. You will need to add a payment method the first time you make a payment. Please note: You must use a valid bank account routing and account number to process a payment.
  • Can I use my Debit or Credit card to pay? No, only checking or savings accounts with valid routing and account numbers are accepted.  
  • How do I view my payment history? From your Mortgage Services Dashboard click on the My Loan icon. From there, you will see your payment history section. If you would like to view additional information, click on View Additional Activity for an expanded payment history. You can customize the dates, download or print the history at your convenience.
  • How do I send you a secure message? From your Mortgage Services Dashboard, click on “Account Management” at the top of the page, then click “Messages” to send us a secure message.
  • Can I edit my mailing address or phone number? Yes, from your Mortgage Services Dashboard, click on the My Loan icon then click “Edit” on the Loan Information section.