New Mortgage Servicing Platform

Welcome to a New Mortgage Servicing Experience!

We are thrilled to announce that we are upgrading our Mortgage Servicing Technology to enhance the overall customer experience, while providing improved customer-focused self-service options.

About the New Mortgage Servicing Options

New Mobile Application – Our new mobile application solution for Apple and Android users is designed specifically for YOU! Soon you will be able to easily view information in real time, make informed decisions to plan for lifestyle changes and more - all conveniently from your mobile device.

Enhanced Online Services – Our interactive online web service provides convenient access to personalized and up-to-date information about your mortgage and home. You will soon be able to manage your mortgage payments and view escrow information in real time, along with several other self-service features all from one location.

Key Features Include:
  • A state of the art mobile app, available on both Apple and Android devices.
  • Access to convenient and personalized up-to-date information about your mortgage loan and home.
  • The ability to make and manage payments easier than ever before
  • View real-time escrow information at your fingertips
  • Easy-to-use self service tools
  • And much, much more!

​​​​​​Frequently Asked Questions

Yes. After April 3, 2024 when you visit www.ServiceHomeLoan.com, you will need to create a new user profile. To do so, you will need the following: Last name (As it appears on your loan), full social security number and property zip code.

To register your new account, please visit www.ServiceHomeLoan.com and click the Register Your Account button. Click here to view a step-by-step guide on How To Register a New Account.

That depends. You can register using the same username, if it’s available. Your new password must meet the password security requirements. (Passwords must contain a minimum of 8 characters, one uppercase letter, one lowercase letter, one number, one special character and must not contain your username).

Please contact our Customer Relations team at: 800-937-6002 or send us a secure message.

No. Your current Autopay setup will remain in effect. No action is required.

No. Your escrow account will not change. We will continue to service your loan as normal.

Yes, Colonial will remain your trusted mortgage servicer! We are excited to bring you an even better overall mortgage servicing experience.

Yes, you will be able to view and download your 1098 statement by clicking on the Documents icon after logging into your account.

After logging into your account, click on the My Loan icon from your Mortgage Services Dashboard. From there, you will have the option to view your amortization schedule, download or print at your convenience.

After logging in, click on the Payment icon from your Mortgage Services Dashboard. You will be able to make a regular monthly payment or pay additional amounts, if applicable. You will need to add a payment method the first time you make a payment. Please note: You must use a valid bank account routing and account number to process a payment.

No, only checking or savings accounts with valid routing and account numbers are accepted.

From your Mortgage Services Dashboard click on the My Loan icon. From there, you will see your payment history section. If you would like to view additional information, click on View Additional Activity for an expanded payment history. You can customize the dates, download or print the history at your convenience.

From your Mortgage Services Dashboard, click on “Account Management” at the top of the page, then click “Messages” to send us a secure message.

Yes, from your Mortgage Services Dashboard, click on the My Loan icon then click “Edit” on the Loan Information section.

Ready to get started?

Give us a call

See What our Customers Are Saying

Read feedback from real Colonial customers and see how we’re enhancing their banking experience with exceptional service and personalized solutions.

“All the ladies at Colonial in Colleyville are friendly, caring, and service friendly. I highly recommend this bank!”

Ruth E.

“It is so refreshing to be a customer of a business that is so concerned with customer service. From someone answering the phone and not getting a phone tree, to being greeted at the front door, to employees truly there for you. I highly recommend Colonial Savings.”

Susan D.

Colonial Routing #: 311972238.
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